Refund and Returns Policy

This Refund and Returns Policy explains how return requests, exchanges, and refunds are handled for purchases made through the ROOMDES website.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

All returns must be approved by customer support before the item is sent back.

To request a return, customers should contact our support team and provide:

Return requests can be submitted to:

Email: support@roomdes.com

Once the request has been reviewed, we will provide return instructions and the applicable return address.

Customers are generally responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Customers are encouraged to use a trackable shipping method when returning products.

Return shipping costs are not refundable unless the return is due to an error on our part.

If an order arrives damaged, defective, or incorrect, customers should contact our support team within 48 hours of delivery.

Please include:

After reviewing the request, our support team will assist with a replacement, exchange, or refund where appropriate.

Once a returned item is received and inspected, approved refunds will be issued to the original payment method.

Refund processing typically takes 5–10 business days, depending on the customer’s bank or payment provider.

Customers will receive confirmation once the refund has been processed.

The following items may not be eligible for return:

If a customer would like to exchange a product, they should contact customer support. Exchange requests are handled based on product availability.

ROOMDES
1 Tech Vly Dr
Westford, MA 01886
United States

Phone: +1 774-615-6282
Email: support@roomdes.com