Privacy Policy

This Privacy Policy explains how ROOMDES collects, uses, and protects customer information when users visit our website or place an order through our online store.

By using this website, you agree to the practices described in this policy.

Information We Collect

We may collect information when you browse our website, place an order, or contact customer support.

Personal Information

When placing an order or contacting us, you may provide:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details processed through secure payment providers

We collect information that is necessary to process orders, provide customer support, and operate our online store.

Automatic Information

When visiting our website, certain information may be collected automatically, such as:

  • IP address
  • Browser and device type
  • Pages viewed
  • Date and time of access
  • General website usage information

This information helps us maintain website performance, improve our services, and understand how visitors use our website.

How We Use Information

We may use collected information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Sending order confirmations and updates
  • Providing shipping and delivery information
  • Responding to customer inquiries
  • Maintaining and improving website functionality
  • Preventing unauthorized or fraudulent activity
  • Providing customer service and support

Payment Processing

Payments made through our website are processed through secure third-party payment providers.

ROOMDES does not store full payment card details on its servers. Payment providers are responsible for processing transactions and maintaining payment security according to their applicable policies.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Improve website performance
  • Analyze website traffic and usage

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.

Sharing of Information

ROOMDES does not sell or rent customers’ personal information.

Information may be shared when reasonably necessary to operate our services, including with:

  • Shipping carriers for order fulfillment and delivery
  • Payment processors for transaction processing
  • Service providers that support website operations
  • Technology or hosting providers where necessary to provide our services

These parties receive only the information reasonably required to perform their services.

We may also disclose information when required by applicable law, legal process, or other lawful governmental requirements.

Data Protection

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Customer Rights

Depending on applicable law, customers may contact us to:

  • Request access to their personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where applicable
  • Ask questions about how their information is handled

Requests can be submitted using the contact information below.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our business practices, website operations, or applicable legal requirements.

Any updated version will be posted on this page with the revised policy information.

Contact Information

ROOMDES
1 Tech Vly Dr
Westford, MA 01886
United States

Phone: +1 774-615-6282
Email: support@roomdes.com