Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered after a purchase is completed through the ROOMDES website.

Order Processing

Orders are processed after successful payment confirmation.

  • Processing time is typically 1–3 business days
  • Orders are processed Monday through Friday, excluding weekends and public holidays

Once an order has been prepared and dispatched, a shipping confirmation email will be sent to the customer.

Shipping Locations

ROOMDES currently ships orders within the United States.

Orders with shipping addresses outside the United States may not be accepted. Customers who are unsure about delivery availability are encouraged to contact us before placing an order.

Estimated Shipping Time

After an order has been processed and shipped, the estimated delivery timeframe is:

  • Standard Delivery: 5–10 business days

Delivery times may vary depending on location, product availability, and carrier operations.

Estimated Total Delivery Time

The estimated total timeframe from order placement to delivery is approximately 6–13 business days, including:

  • Processing time: 1–3 business days
  • Shipping time: 5–10 business days

Please note that these are estimated timeframes and may vary due to circumstances outside our control.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before the order is completed.

Shipping Confirmation & Tracking

Once an order has been shipped, customers will receive an email notification that may include:

  • Shipping confirmation
  • Tracking information, if available
  • Carrier details

Tracking information allows customers to monitor their delivery progress directly through the carrier.

Delivery Delays

Delivery delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Carrier delays
  • High seasonal demand
  • Incorrect or incomplete shipping information
  • Product availability or fulfillment delays

If an order appears significantly delayed, customers may contact us for assistance.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout. ROOMDES is not responsible for delivery issues resulting from incorrect, incomplete, or outdated address information provided by the customer.

Damaged or Missing Shipments

If an order arrives damaged or items are missing, please contact us within 48 hours of delivery.

When contacting our support team, please include:

  • Order number
  • Photos of the damaged package or product, if applicable
  • A brief description of the issue

Providing this information helps us review the situation and assist you more efficiently.

Contact Information

ROOMDES
1 Tech Vly Dr
Westford, MA 01886
United States

Phone: +1 774-615-6282
Email: support@roomdes.com