FAQs

Frequently Asked Questions (FAQ) — ROOMDES

This FAQ section provides answers to common questions about products, orders, shipping, payments, and returns related to purchases made through the ROOMDES website. Customers may contact our support team if additional assistance is needed.

1. What products does ROOMDES sell?

ROOMDES offers home improvement and interior furnishing products available for purchase through our website, including:

  • Kitchen cabinets, including Shaker and modern cabinet styles
  • Kitchen sinks and faucets
  • Bathroom vanity cabinets and sinks
  • Cabinet hardware, shelves, panels, fillers, trims, and moulding
  • Furniture and interior products
  • Product samples and accessories

These products are commonly used for kitchen remodeling, bathroom upgrades, home improvement, and interior furnishing projects.

2. How long does order processing take?

Orders are typically processed within 1–3 business days after successful payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

3. How long does shipping take?

After an order has been processed and shipped, the estimated delivery timeframe is:

Standard Delivery: 5–10 business days

Delivery times may vary depending on the destination, carrier operations, product availability, and other circumstances.

4. Do you ship outside the United States?

Currently, ROOMDES ships within the United States only.

Customers who are unsure about shipping availability are encouraged to contact our support team before placing an order.

5. How can I track my order?

Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information when it is available from the shipping carrier.

The tracking information can be used to monitor the shipment’s delivery progress.

6. What is your return policy?

ROOMDES offers a 30-day return window.

Customers may request a return within 30 days of receiving their order if:

  • The item is unused
  • The item is in its original condition and packaging
  • Proof of purchase or order confirmation is provided

Customers must contact our support team before sending a return so that return instructions can be provided.

7. What should I do if my item arrives damaged?

If an item arrives damaged, defective, or incorrect, customers should contact our support team within 48 hours of delivery.

Please include:

  • Order number
  • Photos of the damaged item or packaging
  • A brief description of the issue

Our support team will review the request and assist with a replacement, exchange, or refund where appropriate.

8. What payment methods do you accept?

ROOMDES accepts common payment methods, including:

  • Credit cards
  • Debit cards
  • Secure payment methods available during checkout

Payment must be successfully authorized before an order can be processed.

9. Can I change or cancel my order?

If you need to change or cancel an order, please contact our support team as soon as possible.

Order changes or cancellations may be possible only if the order has not yet entered the processing or shipping stage.

10. How can I contact customer support?

Customers may contact ROOMDES for product questions, order assistance, shipping inquiries, or general support using the information below.

Contact Information

ROOMDES
1 Tech Vly Dr
Westford, MA 01886
United States

Phone: +1 774-615-6282
Email: support@roomdes.com